AS MORE essential services move online, many older Australians are finding it difficult to keep up with the rapidly evolving digital world. 

To address this growing challenge, the Hervey Bay Neighbourhood Centre (HBNC) has launched a new initiative aimed at helping seniors build confidence and skills with technology.

The initiative sees the introduction of a dedicated Digital Support Navigator role within the Seniors Legal and Support Service (SLASS), with Anita Taylor stepping into the position. 

Anita will work directly with seniors to provide one-on-one assistance with smartphones, tablets, and computers.

From accessing emails and using social media to navigating online banking and vital government services like Medicare, the support is designed to make digital technology less daunting and more accessible.

SLASS solicitor Mary Boittier said the new role is a direct response to community need.

“We have heard from countless clients – most of whom are elderly and vulnerable – that technology use is a major obstacle to accessing the support they need,” Mary said.

With more than 15 years of experience in digital training, Anita is well prepared for the role.

She has previously delivered software and website training through HBNC’s Bay Connect program and continues to provide digital literacy support through the Community Access Program (CAP).

“Anita’s expertise and support will make a real difference in the lives of many older people who just need a little guidance,” Mary said.

The new service reflects HBNC’s broader commitment to supporting older members of the Fraser Coast community, ensuring they are not left behind as services and communication shift online.

About SLASS

SLASS provides free and confidential legal advice, counselling, and advocacy for Fraser Coast residents aged 60 and over—or 50 and over for Aboriginal and Torres Strait Islander clients—experiencing or at risk of elder abuse, mistreatment, or financial exploitation.

To make an appointment, call 4124 6863.